Term and Conditions

1. Website Use

1.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases. By using our site, you represent that you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining its confidentiality and all activities under it. Notify us immediately of any unauthorized use.

1.3 Prohibited Conduct

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the site’s functionality
• Use automated systems to extract data

2. Products and Services

2.1 Product Descriptions

We specialize in authentic Western-inspired apparel including:

• Men’s shirts, country shirts, hats, and western hats
• Women’s shirts, dresses, skirts, jeans, pants, tops, and accessories

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear differently based on your monitor.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reject orders at our discretion.

2.3 Non-Returnable Items

For hygiene reasons, the following cannot be returned:

• Men’s Hats
• Men’s Western Hats
• Women’s Accessories

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to accept or reject orders for any reason, including errors in pricing or availability.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method.

3.3 Pricing

Prices are in USD and exclude applicable taxes and duties. We may adjust prices at any time without notice, except for confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (via EMS for orders over $50): 15-25 business days after shipment

4.3 International Orders

We ship worldwide except certain Asian areas and remote regions. Customers are responsible for any customs fees, taxes, or import duties.

4.4 Delivery Issues

Track your package using provided information. If issues arise, contact us at [email protected] within 30 days of shipment.

5. Returns and Exchanges

5.1 Return Policy

Items must be:

• In original condition (unworn, unwashed, with tags)
• Returned within 15 days of receipt
• Included with original packaging and accessories

5.2 Return Process

1. Email [email protected] within 15 days with your request
2. Wait for Return Merchandise Authorization (RMA)
3. Ship to: Velora Studio Shop Returns, 7192 West Topeka Dr, Glendale, US 85308

5.3 Refunds

Approved refunds will be processed within 7-10 business days after we receive your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

7. Limitation of Liability

Velora Studio Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our maximum liability for any claim related to your purchase is limited to the purchase price of the product.

8. General Provisions

8.1 Governing Law

These terms are governed by the laws of the State of Arizona, USA.

8.2 Changes to Terms

We may update these terms at any time. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions, contact us at:

Velora Studio Shop
7192 West Topeka Dr
Glendale, US 85308
Email: [email protected]