Welcome to our FAQ section, where we address your most common inquiries about our timeless collections and refined shopping experience. At Velora Studio Shop, we combine meticulous craftsmanship with effortless global service to bring you wardrobe essentials that transcend seasons.

About Our Products

Q: What types of products does Velora Studio Shop specialize in?
A: We curate timeless wardrobe essentials with a focus on Western-inspired elegance. Our collections include:
  • Men’s Country & Western shirts and hats
  • Women’s dresses, skirts, jeans, and tops
  • Carefully selected accessories to complete your look
Each piece reflects our philosophy of enduring style and meticulous attention to detail.
Q: How would you describe the Velora aesthetic?
A: Our designs embody refined elegance with Western influences. We focus on clean lines, premium fabrics, and versatile pieces that transition effortlessly from day to evening. The Velora woman appreciates understated sophistication, while the Velora man embraces rugged-yet-polished country charm.
Q: Do you offer plus sizes or extended sizing?
A: Currently, we focus on standard sizing that aligns with our classic silhouettes. Each product page includes detailed measurements to help you select your perfect fit. Should you need assistance, our customer care team can provide personalized sizing recommendations.

Ordering & Account Information

Q: How do I create an account?
A: Simply proceed through checkout where you’ll be prompted to create an account. This allows you to:
  • Track current orders
  • View order history
  • Save your preferences for faster checkout
We value your privacy and never share your information with third parties.
Q: Can I modify or cancel my order after placement?
A: Due to our expedited 1-2 business day processing, order modifications/cancellations must be requested immediately via email to [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the fulfillment stage.
Q: Why was my payment declined?
A: Common reasons include:
  • Incorrect card details or expired card
  • International transaction restrictions (contact your bank)
  • Exceeding your card limit
We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two premium shipping services:
  • Standard Express ($12.95): 10-15 business days via DHL/FedEx with tracking
  • Complimentary Shipping: Free on orders over $50, 15-25 business days via EMS
Processing time is 1-2 business days for all orders.
Q: Do you ship to my country?
A: We proudly ship worldwide, excluding certain remote areas and parts of Asia. For specific country inquiries, please contact [email protected] with your location before ordering.
Q: How can I track my order?
A: Once shipped, you’ll receive a confirmation email with tracking information. Standard Express orders include real-time tracking through DHL/FedEx, while EMS shipments provide periodic updates.
Q: Why is my package taking longer than estimated?
A: While we carefully calculate delivery windows, occasional customs delays or carrier disruptions may occur. If your package exceeds the maximum delivery estimate, please contact us immediately at [email protected].

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be:
  • Unworn, unwashed, and undamaged
  • In original packaging with tags attached
  • Accompanied by your order confirmation
Final sale items are non-returnable as noted on product pages.
Q: How do I initiate a return?
A: Please email [email protected] with:
  • Your order number
  • Item(s) you wish to return
  • Reason for return
We’ll provide return instructions within 1 business day. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. Depending on your financial institution, it may take 3-10 additional business days to appear on your statement.

Additional Assistance

Q: How do I contact customer service?
A: Our dedicated team is available via email at [email protected]. For reference, our studio address is:
7192 West Topeka Dr, Glendale, US 85308
We typically respond within 24-48 hours during business days.
Q: Do you offer gift wrapping or special packaging?
A: Every Velora order receives our signature premium packaging with tissue wrapping. For personalized gift messages or special requests, please include details in the “Order Notes” at checkout or email us immediately after placing your order.
Q: Where can I find care instructions for my garments?
A: Each item includes care instructions on its fabric tag. For your convenience, we also provide digital care guides with every order confirmation email to help maintain your Velora pieces’ longevity.

Should you have any questions not addressed here, please don’t hesitate to contact our customer care team. At Velora Studio Shop, we’re committed to ensuring your experience reflects the same elegance and attention to detail as our collections.